JOB DESCRIPTION
Neptune Theatre is searching for a highly organized and dynamic Guest Services Manager. This is a full-time position that is responsible for leading the Front of House (FOH), Bar, and Event Departments ensuring Neptune’s values of service, safety, inclusivity, and excellence are at the forefront of their work. Reporting to the Executive Director (ED), the Guest Services Manager has one full-time direct report and oversees a team of part-time casuals and volunteers.
DUTIES AND RESPONSIBILITIES
- Ensures exemplary service for all of Neptune Theatre’s guests
- Manages all aspects of the Front of House (including bar sales and merchandise) for productions and/or events
- Hires and trains the FOH staff ensuring a consistently high standard of care and customer service.
- Scheduling, payroll, managing and coaching the team
- Oversee rental events and the volunteer program and management
- Organize, facilitate, and plan internal events (including but not limited to Opening nights, Pay What You Can and client events)
- Assists in creating and controls budgets and sales targets for the department
- Completes reporting on sales data, balancing bar reports and creating bank deposits
- Manages inventory, ordering, and ensuring the team has the supplies required
- Responds to customer service issues and ensures customer needs are taken care of in a timely manner.
- Is responsible for the safety and security of the patrons visiting Neptune Theatre at all times
- Ensures compliance with Health and Safety, Fire Regulations, Liquor Control Regulations and Smoking Regulations
- Contributes to physical security of public spaces during and after events or productions
- Ensures spaces, furniture, and equipment are clean, functional and properly maintained.
- Ensures effective inter-departmental communication between departments regarding FOH and Events in the building
- Collaborates with the Senior Management team on plans, partnerships, projects, and strategies to support Neptune Theatre’s mission.
- Must work on site evenings and weekends with some daytime hours.
REQUIREMENTS
- Minimum of 2 years of managerial experience, preferably in the hospitality industry
- Completion of post-secondary hospitality training or equivalent experience
- Dedicated to delivering exceptional customer service and cultivating positive experiences for patrons, coupled with a genuine passion for the arts and a commitment to promoting accessibility and inclusion
- Demonstrates strong leadership abilities, with a talent for motivating and inspiring staff to achieve their full potential
- Proficiency in cost analysis, fiscal management, and budgeting techniques
- Outstanding conflict resolution, negotiation, and objection handling skills
- Ability to adapt swiftly to a dynamic and evolving environment
- Effective verbal and written communication skills
- Strong organizational acumen with keen attention to detail
- Proficient problem-solving skills and adeptness at quick adaptation
- Upholds a positive and collaborative demeanor, fostering teamwork and cooperation
- Flexibility to work on site for a varied schedule, including evenings, weekends, and occasional daytime shifts
SALARY
This position offers an annual salary in the range of $45,000 - $50,000 including vacation and health plan benefits.
TO APPLY
Qualified applicants are encouraged to email a cover letter and resume by May 27, 2024 to:
Human Resources at work@neptunetheatre.com. Only selected applicants will be contacted.
Volunteer with us!
Are you a friendly, outgoing, theatre lover with some time to volunteer?
WELL THEN.
Neptune Theatre is thrilled to launch its first ever Volunteer Program! As a non-profit organization, we are constantly looking for ways to improve our patrons' experience, and how we can connect with the community that supports us.
We are the cultural heart and soul of the Halifax community. Our values are grounded in the belief that the power of live theatre can transform and connect. With a mindful and inclusive approach, we are committed to bringing stories that represent the history and diversity of our region and its people to life on our stages.
We are seeking volunteers to fill the following positions for our upcoming holiday season:
-
Ambassadors - Welcoming patrons at the front door and instructing them where to go. They will be sitting in the audience during the performance to help patrons leave or stop recordings/pictures. They will also help guiding traffic at intermission to washroom and upper bar.
-
Merchandise Table - Selling merchandise in the main lobby during the pre show and during intermission. They will have to handle both cash and debit/credit sales. They will not be needed inside the house during the performance.
-
Admin Assistance - Helping out with stuffing envelopes and mail it out to subscribers. These shifts will be happening during office hours.
If you're interested in learning more, and to apply for this opportunity, click here!
Statement of Intention
Neptune Theatre seeks to promote equity, inclusion, and access by amplifying voices and stories that have been historically marginalized or underrepresented, and we factor this into every decision we make. We encourage submissions from individuals of all genders, ethnicities, abilities, and identities, and will give scheduling priority to those who self-identify as IBPOC, LGBTQ2S+, d/Deaf, living with disabilities, and/or facing other systemic challenges in our industry. Applicants should be aware that Neptune does not tolerate any form of harassment or discrimination of its employees, patrons, partners and volunteers, or any persons visiting or spending time on its premises. We are committed to accommodating applicants with disabilities at any stage of the hiring process.
